An AI receptionist that finishes the job.
It does not just take a message. It answers on the first ring, books the appointment, texts the confirmation and writes up the call, at 2 PM or 2 AM.
An AI receptionist answers your business phone, converts the caller's speech to text, uses a language model to understand the request, and then uses tools connected to your systems, such as looking up the caller, finding open appointment times, booking, taking a message or transferring the call, before replying in a natural voice. Talos Connect's AI receptionist works inside your real calendar, customer list, knowledge base and menu, and logs a transcript and summary of every call.
Skills, not scripts
Book, reschedule, cancelAI
Checks real availability, offers up to three times, reads details back, books and texts a confirmation.
Answer from your knowledge baseAI
Hours, insurance, parking, policies. It only answers from what you have approved.
Take a proper messageAI
Name, number and reason, delivered as a task with a due time and a notification.
Escalate emergenciesAI
You define what is urgent. It alerts your team, offers the next emergency slot or directs callers to 911.
Take orders and reservationsAI
For restaurants: orders from the live menu, totals with tax, pickup times and table bookings.
Capture leadsAI
For service businesses: job details, address and urgency, straight into your pipeline.
Balances and pay linksAI
Reads a balance back and texts a secure payment link.
Call outAI
Recalls, reactivation, reminders and past-due balances, with consent and calling-hour guardrails.
Hand off to a person
Transfers on request during office hours, or takes a message when you are closed.
English, Spanish and VietnameseAI
Callers are helped in the language they are most comfortable with, without waiting for a bilingual staff member to be free.
What happens in the two seconds after someone speaks
The call arrives
Your phone system routes the call to the AI: always, after hours, or when nobody picks up.
Speech becomes text
Speech recognition transcribes the caller in real time.
The model decides
A language model reads the conversation and your instructions and chooses to speak or to use a tool.
Tools act on your system
Look up the caller, check availability, book, take a message, send a text, transfer.
A natural voice replies
Text-to-speech answers in one or two short sentences.
The call is written up
Transcript, summary, sentiment, outcome and follow-up tasks are saved to the customer's timeline.
Helpful, honest and hard to derail.
An AI on your phones represents your business. It is built to stay on task and to know its limits.
- Discloses that it is an AI when asked, and offers a person.
- Uses tools for every fact: it never guesses hours, prices or availability.
- Never gives medical, legal or financial advice.
- Stays on the reason for the call and cannot be re-prompted by a caller.
- Opt-outs are honored on outbound calls, and calling hours are enforced.
Inbound, 4:52 PM
In-house, live answering service or AI?
Most businesses end up with a blend. Here is how the options compare.
| In-house receptionist | Live answering service | AI receptionist | |
|---|---|---|---|
| Available 24/7 | - | Yes | Yes |
| Books directly on your calendar | Yes | Sometimes | Yes |
| Handles many calls at once | - | Limited by staffing | Yes |
| Knows your customers' history | Yes | - | Yes |
| Empathy in difficult conversations | Strongest | Strong | Hands off to a person |
| Cost model | Salary and benefits | Per minute or per call | Flat platform fee plus usage |
A fair summary of typical arrangements. Capabilities vary by provider.
Frequently asked questions
Will callers know they are talking to an AI?
Yes. The assistant introduces itself as a virtual assistant and states that it is an AI when asked. Being upfront builds trust, and some states regulate undisclosed AI voice calls.
What happens when the AI cannot help?
During office hours it transfers the call. When you are closed it takes a detailed message, marks it urgent if appropriate, and notifies your team.
Can it handle more than one call at a time?
Yes. Unlike a person, it can answer simultaneous calls, which matters most during a rush or an outage.
What languages does the AI receptionist speak?
The AI receptionist handles calls in English, Spanish and Vietnamese. A caller can book, reschedule, leave a message or ask a question in any of the three, and your team still receives the transcript and summary. Text message templates can be written by your business in any language.
How do we teach it about our business?
Through your settings and a knowledge base of questions and answers. It only answers business questions from that knowledge base, so you control what it says.
Does it make outbound calls?
Yes, as an add-on: recalls, reactivation, reminders and past-due balances. Outbound calling follows consent rules, respects opt-outs and keeps to permitted calling hours.
How much does an AI receptionist cost?
Pricing is quoted per business and depends on call volume and features. It is typically structured as a platform fee that includes a bundle of AI minutes.
Go deeper
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Buying GuidesVirtual Receptionist vs AI Receptionist: Which One Fits You?
Compare an in-house hire, a live virtual receptionist service and an AI receptionist on cost, coverage and call quality, then pick the right mix for you.
Buying GuidesHow Much Does an Answering Service Cost? Pricing Models Explained
How much does an answering service cost? Learn the pricing models, the fees that inflate a bill, and a simple worksheet to estimate your own monthly cost.
See it answer your phones.
Tell us a little about your business. We will set up a live demo with your own call flow, hours and services, and answer every question you have. No pressure and no obligation.
- A reply within one business day from a person, not a bot.
- A demo built around your industry, using your real scenarios.
- Keep your existing numbers. We handle the porting.