A front desk that never puts a patient on hold.
Answer every call, remind every patient and collect intake before they arrive, without adding headcount.
A medical answering service handles patient phone calls when the practice cannot, typically after hours, at lunch or during peaks. Traditional services use live operators who take messages. Talos Connect uses an AI receptionist that can also book and reschedule appointments, capture refill requests for staff, and send emergencies to the right place, while never giving medical advice.
Less phone time, more patient time
AI receptionistAI
Books, reschedules, takes messages and captures refill requests for staff review. Never gives medical advice.
Emergency handling
Callers describing life-threatening symptoms are told to hang up and dial 911, and your team is alerted.
Reminders and recall
Confirmations, reminders and annual-visit recall by text.
Digital intake
Registration, history and consent forms completed and signed on the patient's phone.
Eligibility checks
An insurance verification workflow built into the patient record.
HIPAA-conscious texting
Minimum-necessary templates and opt-out handling, with a BAA as part of onboarding.
9:42 PM. Someone still answers.
Patients call when they remember, not when you are open. The AI receptionist handles the routine and escalates the rest.
- Books into real availability and texts a confirmation.
- Captures refill requests with medication and pharmacy for staff to review.
- Says it is an AI and offers a person during office hours.
- Every call summarized for the morning huddle.
After hours, 9:42 PM
What changes on day one
| Situation | Today | With Talos Connect |
|---|---|---|
| A patient calls at 7 PM | Voicemail, returned tomorrow | Answered, booked, confirmed by text |
| Tomorrow's unconfirmed visits | Staff call each one | Reminder sent; reply C confirms |
| New patient paperwork | Clipboard in the waiting room | Completed on their phone beforehand |
| A cancellation at 8 AM | Empty slot | Offered to the waitlist in two clicks |
| Patient asks about a balance | Transfer to billing | Balance read back, pay link texted |
Frequently asked questions
Does the AI give medical advice?
No. It is configured to never give medical advice. It schedules, takes messages, answers administrative questions from your knowledge base and directs emergencies to 911 or your on-call process.
Is it HIPAA compliant?
Talos Connect is designed to support HIPAA-conscious workflows with access controls, audit logs and minimum-necessary messaging, and a Business Associate Agreement is part of onboarding for healthcare clients. HIPAA compliance is a shared responsibility that also depends on your practice's policies.
Does it integrate with our EHR?
Not yet. EHR and practice-management integrations are on the roadmap. Today the platform runs alongside your EHR as the communication layer.
Can patients still reach a person?
Yes. During office hours callers can ask for a person at any time, and you decide whether the AI answers always, after hours only, or only on overflow.
Guides for medical offices
HealthcareConversational AI for Healthcare: A Front-Office Rollout Guide
How to use conversational AI for healthcare admin work such as scheduling, reminders and intake, with clear guardrails, a vendor checklist and a 90-day plan.
Texting & Compliance10DLC Registration Guide: Get Your Business Texts Delivered
A plain-English guide to 10DLC registration: brands, campaigns, The Campaign Registry, opt-in rules and the common rejection reasons that block delivery.
Texting & ComplianceAppointment Reminder Text Templates That Reduce No-Shows
Copy 16 appointment reminder text templates, set a reminder cadence, use reply-C-to-confirm and backfill cancellations so fewer booked slots sit empty.
See it handle a medical office call.
Tell us a little about your business. We will set up a live demo with your own call flow, hours and services, and answer every question you have. No pressure and no obligation.
- A reply within one business day from a person, not a bot.
- A demo built around your industry, using your real scenarios.
- Keep your existing numbers. We handle the porting.