Know what happened on every call.
You cannot listen to a hundred calls a week. Call Intelligence reads them all and tells you the five that need you today.
Call intelligence software uses AI to transcribe business phone calls and extract what matters: a short summary, the reason for the call, the caller's sentiment, the outcome, and any follow-up needed. Talos Connect runs it on every recorded call, and turns missed opportunities, such as a caller who wanted to book but did not, into tasks for your team.
From recordings to revenue
Transcripts and summaries
Read a call in ten seconds instead of listening for five minutes.
Sentiment
Positive, neutral or negative, so an upset customer gets a call back before they write a review.
Missed opportunitiesAI
Callers who showed buying intent but left without a booking are flagged the same day.
Reasons for calling
Scheduling, billing, new customers, complaints, orders. See where the phone time goes.
Follow-up tasks
Suggested actions become tasks with an owner and a due date.
Call-tracking sources
Give each ad its own number and see which marketing makes the phone ring.
The calls that almost got away.
Most lost revenue is quiet: a caller who asked about price, said they would call back, and never did. Call Intelligence finds them while they are still warm.
- Opportunities list sorted by recency with one-click text or call back.
- Missed-call recovery rate: how many missed calls turned into a booking.
- Busiest hours heatmap to staff the phones when they ring.
- AI receptionist calls are analyzed the same way as staff calls.
Inbound, 3 min 12 sec, negative
From setup to results
Turn on recording
Enable call recording where you are permitted to, with the announcement your state requires.
Calls are analyzed automatically
Transcript, summary, sentiment, category and outcome within moments of hang-up.
Work the opportunities
A short list each day, with the transcript one click away.
Coach with real calls
Search by topic and share examples of great handling with the team.
Frequently asked questions
Is it legal to record calls?
Call recording laws vary by state. Some states require the consent of everyone on the call. Most businesses use an announcement at the start of the call. Check the rules for your state; this is general information, not legal advice.
Does it work on calls the AI receptionist handles?
Yes. AI-handled calls are logged with the full transcript and the same summary, outcome and follow-up tasks.
How accurate are the summaries?
They are reliable for routine business calls and always link to the full transcript so you can check the source. Treat them as a fast first read, not a legal record.
Who can see transcripts?
Access follows your user roles, and every view is covered by the platform's audit trail.
See it answer your phones.
Tell us a little about your business. We will set up a live demo with your own call flow, hours and services, and answer every question you have. No pressure and no obligation.
- A reply within one business day from a person, not a bot.
- A demo built around your industry, using your real scenarios.
- Keep your existing numbers. We handle the porting.