More time with pets, less time on the phone.
Book wellness visits, remind clients about vaccines and route emergencies to the right hospital, day or night.
A veterinary answering service answers client calls when the clinic is closed or the team is in surgery, takes messages and routes emergencies. Talos Connect's AI receptionist also books wellness and sick visits into real openings, captures refill requests for the doctor to review, and directs true emergencies to your partner 24-hour hospital. It never gives veterinary advice.
Built around clients and their pets
AI receptionistAI
Books wellness, vaccine and sick visits, and takes detailed messages when the team is in surgery.
Emergency routing
Breathing trouble, bloat, poisoning, seizures or trauma: callers are sent to your emergency partner immediately.
Vaccine reminders
Annual reminders by text with a booking link.
New client forms
Pet details and history before the first visit.
Text updates
Pick-up times, lab results ready, curbside arrivals.
Text to pay
Settle the invoice from the parking lot.
The worried call at 11 PM.
Clients need a calm voice and a clear next step. The AI gives both, and your team sees the summary in the morning.
- True emergencies are directed to your 24-hour partner hospital.
- Everything else is booked or captured as a message.
- No veterinary advice, ever.
- The record is updated with the call and the outcome.
After hours, 11:06 PM
What changes on day one
| Situation | Today | With Talos Connect |
|---|---|---|
| Call during surgery | Rings out | Answered and booked |
| Vaccines coming due | Postcards | Text reminder with booking link |
| Refill request | Phone tag | Captured for the doctor with pharmacy details |
| After-hours emergency | Voicemail greeting | Directed to the emergency partner immediately |
| Invoice at pick-up | Line at the desk | Paid by text |
Frequently asked questions
Will the AI give clients medical advice about their pet?
No. It schedules, takes messages and routes emergencies to the hospital you specify. It states clearly that it cannot give veterinary advice.
Can it handle multiple pets per client?
Client records hold notes and custom fields for pets today, and the AI captures the pet's name and reason for the visit in the appointment notes.
Does it integrate with ezyVet, Cornerstone or AVImark?
Not yet. Practice-management integrations are on the roadmap.
Can we customize what counts as an emergency?
Yes. The emergency description and the instructions callers receive are part of your AI receptionist settings.
Guides for veterinary clinics
HealthcareConversational AI for Healthcare: A Front-Office Rollout Guide
How to use conversational AI for healthcare admin work such as scheduling, reminders and intake, with clear guardrails, a vendor checklist and a 90-day plan.
HealthcareAnswering Service for Doctors Office: A Practical 2026 Guide
How to choose an answering service for doctors office calls: live agents vs automated options, refill requests, 911 escalation, HIPAA and how pricing works.
HealthcareDental Answering Service: Options, Triage and What to Ask
A dental answering service covers new-patient calls, emergencies and recall. Compare live agents, AI receptionists and in-house staff before you decide.
See it handle a veterinary call.
Tell us a little about your business. We will set up a live demo with your own call flow, hours and services, and answer every question you have. No pressure and no obligation.
- A reply within one business day from a person, not a bot.
- A demo built around your industry, using your real scenarios.
- Keep your existing numbers. We handle the porting.