See Talos Connect in ten minutes.

Transcript

0:00 Introduction

It's a busy Wednesday afternoon. The phone's ringing, two texts are waiting, and someone's asking about a bill. That's the front desk Talos Connect was built for. Your phones, texting and schedule in one place, plus an AI receptionist who never calls in sick. It runs on our own phone service, and you keep your numbers. One bill, one team to call.

0:24 Industry editions

Connect comes in nine industry editions, from dental to restaurants to home services. Each one speaks your language and turns on the tools you use. Your team feels at home on day one.

0:38 Dashboard

Dr. Reyes signs in, and her whole day's right there. Appointments, texts and missed calls sit beside the money coming in. One screen, not five systems. In seconds, she knows what needs her.

0:52 No-show risk

On the right, Connect flags who's likely to no-show. It tells you why, like a past no-show or an unconfirmed visit. One quick text, and that chair doesn't sit empty.

1:04 Caller screen pop

Then the phone rings, and Sophia Nguyen's card pops up before anyone says hello. Next appointment, balance, last visit, right there. So your team answers like they already know her. Because now they do.

1:19 Shared inbox

Meanwhile, texts to your main number land in one shared inbox. Anyone can grab one, assign it, or close it out. In a hurry? Tap Suggest reply, and AI drafts one. Nothing falls through the cracks.

1:35 Calls

Every call lands here, in or out, staff or AI. You'll see who took it, and how the caller felt. Recorded calls get a transcript and AI summary you can read in seconds.

1:48 Visual voicemail

Missed one? Zoe Garcia's voicemail is already typed out. Call back, text back, or make it a task, right from the message. That voicemail pile? Gone in minutes.

2:00 Team chat

In team chat, Dr. Reyes says the AI took six calls overnight, and two booked. Channels, direct messages, and who's free right now. It's internal only, so patient talk stays out of personal texts.

2:15 Meetings

Need face time? Meetings does video calls. Guests just click a link, nothing to install. Record one for a transcript, notes, and action items sent to Tasks. And the follow-up actually happens.

2:29 Tasks

Speaking of Tasks, here's the team's follow-up list. People add them, and so does Connect, from calls, unhappy reviews and the AI receptionist. Assign each one, and every promise has an owner.

2:43 Patients & customers

Patients, customers or guests, everyone's in one list. Filter by status or tag in a click. Switching over? Import a spreadsheet, and your list moves in minutes.

2:56 Customer profile

Click a name, and the whole relationship's right there. Visits, calls and texts sit together on one timeline. Text, call or book from up top. Anyone can pick up the thread.

3:10 Schedule

The schedule puts every provider side by side. When a slot opens, Quick Fill lets you text it to whoever wanted an earlier time. Fewer gaps, more revenue, same hours.

3:24 Online booking

Patients can also book online, any hour, from your website or Google profile. It's just as easy on a phone. Your calendar fills while you sleep.

3:35 Automations

Once they're booked, automations take over. Confirmations go out right away, with reminders two days and two hours before. Miss a call? Connect texts them right back. No more reminder calls by hand.

3:50 Digital forms

And the clipboard? Digital forms replace it. Text an intake or consent form, and patients fill it out before they arrive. Check-in's faster, and answers land right on their profile.

4:03 Insurance on file

Healthcare offices also get an insurance screen: carrier, member ID and group number. Every check's saved to the patient's history. No more hunting for insurance details.

4:16 Reviews

After the visit, Connect texts a review request. Here's the thing: everyone gets your public link, whatever their rating. Google doesn't allow filtering out unhappy patients. Low ratings also open a recovery task, so you can make it right. More reviews, a better rating, more new patients.

4:36 Payments

Sophia's balance from earlier? Text her a link, and she pays by phone. Need to spread it out? Set up a payment plan, all in one ledger. You get paid faster, and chase a lot less.

4:50 Marketing

Slow week ahead? Send text, email, or even AI voice-call campaigns. Templates like 'We miss you' are ready to go. Fill open slots, and win back patients you haven't seen lately.

5:03 AI receptionist

Five o'clock. The lights go off, but the phones don't stop. That's when Ava, your AI receptionist, takes over. You choose when she answers: every call, after hours, or when your team can't pick up. She books, reschedules and cancels. She answers questions, takes messages, and texts payment links. She's wired to your live data, so she never guesses at hours or openings. Emergencies get flagged on the spot, and urgent calls always alert your team. Every call gets answered, even at midnight, without adding anyone to payroll.

5:41 Ava takes a call

Let's watch her work. A new caller wants a cleaning. She checks your real schedule, offers open times, and books the one they pick. Thursday at eight thirty, booked and confirmed by text. Nobody on your team lifted a finger. And she speaks English, Spanish and Vietnamese, switching right along with the caller.

6:02 Every AI call is logged

When the caller's done, the call's logged as booked, just like a staff call. You see every step she takes, and the transcript stays on file. Nothing's a black box.

6:13 Knowledge base

How does Ava know what to say? Beyond your hours and schedule, she answers business questions only from your knowledge base. If it's not in here, she won't make it up. She takes a message. You stay in control of what's said in your name.

6:29 AI call history

Her calls are listed here, newest first, each with the outcome, the caller's mood, and a quick summary. Easy to review, easy to trust.

6:40 Call Intelligence

If you check one screen a day, make it this one: Call Intelligence. It reads every call, staff and AI alike. What callers wanted, and how they felt. And most important, where revenue slipped away. Take Diego. He called this morning ready to buy, but never booked. One tap opens a text to him, calls him back, or creates a task. It's like a sales manager on every call, so no hot lead goes cold.

7:08 Analytics

Zoom out, and Analytics tracks it all over seven, thirty or ninety days. The heat map shows when your phones ring, so you can staff the busy hours. And missed-call recovery shows how many missed callers you won back. You'll see exactly where callers slip away.

7:26 Phone system

Now, a phone system you can actually understand. One picture shows where calls go: open, closed, or holiday. Here, the plan rings the front desk for twenty seconds, then hands off to Ava. Menus and ring groups read like plain English. No guessing where a call goes.

7:48 Business hours

Set your hours once. Ava and online booking both go by them. One change, done.

7:54 Phone numbers

Every number on your account lives here. Give an ad its own number and tag it with the campaign. So you know which number goes with which ad.

8:04 Self-service store

Need more? Order seats, numbers, or the AI receptionist yourself. Clear prices, and you can track each order until it's live. No waiting on hold.

8:17 Services & billing

Billing lists what you pay for. It even estimates your next invoice. You can see the bill coming.

8:24 Number porting

Keeping your numbers? Start a port request here. Just copy the details from a recent bill. Your phones keep working the whole time.

8:34 Online fax

Still faxing? Add an eFax line from the store. It's just a few clicks. And the old fax machine can finally retire.

8:43 Settings & integrations

Settings holds your business details, team and templates. There's two-step sign-in, and an audit log of who did what. Integrations add a booking link, a website lead hookup and an API, so Connect fits your other tools.

8:58 Restaurant edition

Remember those editions? Here's the restaurant one. Pickup orders from the AI receptionist and your online page land on one board. When an order's ready, one tap texts the guest. Reservations run by section, with a waitlist built in. The dinner rush gets a lot smoother.

9:18 Home services edition

For home services, today's jobs show the truck and tech on each one. Website and AI receptionist inquiries land here on their own, tracked until they're won or lost. Emergencies get flagged right on the card. And your open pipeline shows in dollars.

9:33 Get started

So that's Talos Connect. Every call answered. Every customer remembered. Your team spends less time on the phone, and more with the people in front of them. And you can grow without adding staff. Want to see it with your own numbers? Visit connect.talosautomation.ai. Or call us at (346) 330-3390. We'd love to show you around.