More five-star reviews, the honest way.
Ask at the right moment, make it one tap, and respond to every review in your own voice.
The most reliable way to get more Google reviews is to ask every customer shortly after a good experience, by text, with a direct link to your review page. Talos Connect sends that request automatically after a completed visit, tracks who clicked, and gives you an AI-drafted reply for each new review so none sit unanswered.
Reputation on autopilot
Automatic requests
A completed appointment triggers a review request a couple of hours later, while the visit is fresh.
AI-drafted repliesAI
Generate a warm, specific reply in one click. Negative reviews get an apology and an invitation to call, never an argument.
No review gating
Every customer receives the public review link, whatever they rate. That is what Google and the FTC expect.
Service recovery
Private ratings of three stars or fewer open a high-priority task so a manager can call the same day.
Rating and volume tracking
See your average, distribution and request click-through over time.
Bulk requests
Pick recent customers and send a personal request to each in a single step.
2 hours after the visit
Why we do not filter unhappy customers.
Hiding the review link from unhappy customers is called review gating. It violates Google's policies and can draw regulatory attention. We ask everyone, and alert you when someone is unhappy so you can fix it.
- Everyone gets the link, regardless of rating.
- Low ratings alert a manager with the customer's feedback attached.
- Never reveal private details: reply drafts avoid confirming any visit specifics.
- One place to see and answer every review.
From setup to results
Add your review link
Paste your Google review URL once.
Choose the trigger
After a completed appointment, a paid invoice or a picked-up order.
Reply with a draft
Approve or edit the AI draft. It sounds like you, not like a robot.
Recover the unhappy ones
Low private ratings become tasks with a due date of today.
Frequently asked questions
Is it allowed to ask customers for reviews?
Yes. Asking customers for honest reviews is allowed by Google. What is not allowed is offering incentives for reviews or selectively asking only happy customers. Talos Connect asks everyone.
What is review gating?
Review gating is the practice of asking customers how they feel first and only sending happy ones to a public review site. It is against Google's policies and the FTC has warned against it. Talos Connect does not gate.
Can the AI reply to reviews on its own?
It drafts, you approve. A person should read every reply before it is posted, especially for healthcare businesses where privacy rules limit what you can say.
Does it pull in reviews from Google automatically?
Direct sync with Google Business Profile is on the roadmap. Today reviews can be tracked and answered inside the platform.
See it answer your phones.
Tell us a little about your business. We will set up a live demo with your own call flow, hours and services, and answer every question you have. No pressure and no obligation.
- A reply within one business day from a person, not a bot.
- A demo built around your industry, using your real scenarios.
- Keep your existing numbers. We handle the porting.