The first company to answer wins the job.
Now that is always you. Every call and web lead answered in seconds, booked, and followed through to a paid invoice.
An HVAC answering service answers customer calls for a heating and cooling contractor when the office cannot, especially after hours and during seasonal surges. Talos Connect's AI dispatcher captures the address and problem, books a service call or emergency call-out into a real opening, alerts the on-call technician for emergencies such as no heat in freezing weather, and texts the customer a confirmation.
From first ring to paid invoice
AI dispatcherAI
Captures the job details fast and books the right visit type, around the clock.
Emergency escalation
Gas smell, flooding, no heat in a freeze: booked as an emergency and your on-call tech is paged.
Speed to lead
Web form leads get an instant text and a call back in seconds, not hours.
Lead pipeline
New, contacted, quoted, won. Drag a card, see the dollar value of each stage.
Estimates by text
Customers approve with a typed signature and the estimate becomes an invoice.
Call-tracking numbers
Know which ad, mailer or truck wrap makes the phone ring.
No heat. They call three companies.
The one that answers gets the job and probably the replacement system next year.
- Answered on the first ring, every night of the year.
- Address, system and symptoms captured for the technician.
- On-call tech alerted with the call summary.
- Tech-on-the-way text with an arrival window.
2:14 AM
What changes on day one
| Situation | Today | With Talos Connect |
|---|---|---|
| After-hours emergency call | Voicemail, job lost | Booked and the on-call tech paged |
| Website quote request | Called back tomorrow | Text in seconds, call in minutes |
| Estimate sent | Waiting and wondering | Approved by e-signature, follow-up nudges |
| Which ads work? | A guess | Call-tracking numbers in Analytics |
| Job done | Invoice by mail | Text to pay from the driveway |
Frequently asked questions
Can the AI dispatch technicians?
It books the visit into your schedule and alerts the on-call technician for emergencies. Assigning routes and trucks stays with your dispatcher.
Does it integrate with ServiceTitan or Housecall Pro?
Not yet. Field-service integrations are on the roadmap. Today Talos Connect handles calls, texts, leads, scheduling, estimates and payments on its own.
What is speed to lead?
Speed to lead is how quickly a business responds to a new inquiry. In local services the first company to respond usually wins the job, which is why instant text and AI call back matter.
Can we use it only after hours?
Yes. You choose when the AI answers: always, after hours, or only when nobody picks up.
Guides for home services
GrowthSpeed to Lead: How Local Businesses Answer First and Win
Speed to lead is how fast you respond to a new inquiry. Learn how to build an instant text and AI callback workflow, then measure it and book more jobs.
Home ServicesAnswering Service for Contractors and Plumbers: A Field Guide
An answering service for contractors catches the calls you miss on the job site. Compare live, AI and text-back options, with scripts for plumbers and trades.
Home ServicesHVAC Answering Service: Handle No-Heat Calls and Peak Season
An HVAC answering service catches no-heat and no-cool calls while your techs are on jobs. Learn triage rules, dispatch steps, costs and how to choose one.
See it handle a service call.
Tell us a little about your business. We will set up a live demo with your own call flow, hours and services, and answer every question you have. No pressure and no obligation.
- A reply within one business day from a person, not a bot.
- A demo built around your industry, using your real scenarios.
- Keep your existing numbers. We handle the porting.