Your clients are companies. Your phone system should know that.
Managed service providers, logistics companies, payment processors, staffing firms and wholesalers: calls recognized by account, routed to the right team, and logged against the company rather than a stranger's number.
A business-to-business answering service handles calls from other companies: it recognizes the account, knows who the contact person is, routes support and sales calls to the right team, and keeps a record against the company rather than an individual. Talos Connect's business edition stores clients as companies with a contact person, title and account owner, shows caller ID against the account, and lets your team text account contacts from the office number.
Built for companies that serve companies
Company records
Every client is a company with contacts, titles, an account owner and a renewal date. Caller ID matches the account.
AI receptionistAI
Answers in your name, recognizes returning accounts and routes support, billing and sales calls to the right team.
Team routing
Support to support, billing to billing, new business to sales. Transfers announce who is calling and why.
Account texting
Status updates, tickets and renewals by text, with replies in a shared inbox your whole team can work.
Invoices by text
Secure payment links for invoices and renewals, tracked per account.
Account analytics
Calls, response times and revenue by account, so you know which relationships need attention.
Recognized, routed, on record.
When a client's office manager calls, your team should already know who it is and what they need.
- Account recognized from caller ID and company records.
- Routed to the right team with the reason announced.
- Logged against the company, not a loose phone number.
- Follow-up by text to the account contact.
9:05 AM
What changes on day one
| Situation | Today | With Talos Connect |
|---|---|---|
| Key account calls support | Anyone picks up cold | Recognized and routed with context |
| Contact leaves the company | Nobody knows | Contacts and titles kept per account |
| Renewal coming up | Spreadsheet | Renewal date on the account, reminder by text |
| Invoice past due | Email chase | Payment link by text, tracked per account |
| Which accounts call most? | Gut feel | Call and revenue analytics by account |
Frequently asked questions
How is this different from the professional services edition?
Professional services is for firms that sell time and expertise to clients, with discovery calls and intake. Business accounts is for companies that manage ongoing accounts: recognition, routing, tickets and renewals. Both store clients as companies; you can switch editions at any time.
Can our clients' staff text us?
Yes. Texts from any account contact land in the shared inbox against that company, and your team replies from the office number.
Does it replace our ticketing system?
It records calls, messages and tasks against each account and can hand off to your ticketing tool through the API and webhooks.
Can it handle several phone numbers or departments?
Yes. Each number or department can have its own routing, hours and greeting, and the receptionist can transfer between them.
See it handle a business-to-business call.
Tell us a little about your business. We will set up a live demo with your own call flow, hours and services, and answer every question you have. No pressure and no obligation.
- A reply within one business day from a person, not a bot.
- A demo built around your industry, using your real scenarios.
- Keep your existing numbers. We handle the porting.
Prefer to talk? Call (346) 330-3390.