An AI receptionist for Austin businesses that texts back

Austin customers text first and call second

Austin has a large technology workforce and a young population, and many of those customers would rather send a text than make a phone call. They book haircuts, cleanings and oil changes from their phones between meetings. When a business offers only a voicemail box, that customer may simply move on to the next search result. Talos Connect adds two-way texting to your main business number, so the number people already know can receive a text, answer it and confirm a time.

The phone still matters, though. The calls that do come in tend to be the urgent or complicated ones: a water heater leaking into the garage, a group of ten hoping for a table before a show, an air conditioner that quit at dinner time. Those callers want a voice right now. The AI receptionist answers on the first rings, asks what is going on, and then books the visit, takes a detailed message or transfers to a person. After hours, an AI text agent can reply to incoming texts so a late question does not sit unread until morning.

Small Austin firms that serve a big technology economy

Austin's technology industry supports a long list of small firms that work for it: bookkeepers and CPAs, marketing and design agencies, IT consultants, recruiters and architects. Many of them run with a few people who spend most of the day in client meetings or on video calls. The pattern repeats itself. A prospect calls while the partner is presenting, the call rolls to voicemail, and by the afternoon that prospect has set up a discovery call with the next firm on the list.

The professional services edition of Talos Connect is built for that gap. When the partner is tied up, Ava picks up under the firm's name, notes the prospect's company, contact person and project, offers a discovery call from the calendar of whoever handles that kind of work, then confirms it by text. A new client can e-sign the engagement letter from a phone and settle a retainer through a payment link. Call Intelligence adds transcripts and summaries, and the self-service store lets you add seats and numbers yourself as the team grows.

Dinner rush, show nights and the Central Texas summer

Austin is nationally known for its restaurants and live music, and both create phone traffic at the worst possible moment. The dinner rush is exactly when a host has no spare hand for a call about hours, parking, large parties or a takeout order. With the restaurant edition of Talos Connect, the AI receptionist answers those routine questions, takes orders and messages, and texts a link when a caller needs the menu or directions to the door.

Summer brings a different rush. Central Texas heat drives heavy demand for air conditioning repair, and HVAC companies can watch calls stack up on the hottest afternoons and evenings. The AI receptionist captures each lead with the address and the symptoms, books a slot when your calendar has one, and escalates true emergencies to the on-call technician. If every line is busy, a missed-call text back reaches the homeowner before they start dialing other companies.